TERMS AND CONDITIONS

GENERAL CONDITIONS OF SALE

The eyesonline.it website owned by: Istituto Ottico Ciaroni di Ciaroni Marco & C s.a.s via Passeri 23/25 61100 Pesaro P.I. 02319100414 Registered at the Pesaro Register of Companies Number REA PS 172370, Tel: +39.0721.32780 Fax: +39.0721.35642 mail: info@ciaroni.it makes sales governed by the following general conditions which constitute an integral and substantial part of all contracts entered into between eyesonline and customers.

1. GENERAL INFORMATION

LACs will be sent only if a copy of the prescription issued by the ophthalmologist or optician-optometrist is attached with the order.

2. DESCRIPTION OF THE ACTIVITY

Eyesonline mainly deals with contactology, eyeglasses and sunglasses, and optical and electronic equipment manages an online shipping service for the distribution of industrially produced contact lenses, lens cleaning products and cosmetic products with related accessories.

3. ESTABLISHMENT OF A CONTRACT

By sending the purchase order confirmation electronically, the customer enters into a contract and accepts the general conditions of sale. The customer will receive a written confirmation of his purchase order by email. With the conclusion of the contract, the customer confirms to order only industrially produced contact lenses that have been correctly adapted previously by a specialist (ophthalmologist or optician - optometrist) and have been worn without experiencing any tolerability problems.

It is not possible to make any type of adaptation of contact lenses electronically. With his purchase order, the customer also confirms that he is of age and regularly visits his optical specialist for an eye examination (at least once every 6 months). Cleaning and maintenance of contact lenses must be carried out following the instructions of your ophthalmologist or optical specialist and observing the information relating to the product. Absolutely respect the recommended time of use and the expiration date of contact lenses. In case of eye irritation, worsening of vision or redness, remove contact lenses and contact an ophthalmologist. It is recommended not to use defective or damaged contact lenses.

To have read the "Guide to the correct use of contact lenses"

4. PRICES

The prices shown on the website are valid with the addition of the amount for shipping costs. All prices are indicated in Euros and are inclusive of VAT. The prices shown refer to packs of contact lenses with the same parameters and the same color. Subject to changes in prices.

5. TERMS OF PAYMENT / DELIVERY

Once the sales contract has been concluded, payment can be made by bank transfer, cash on delivery, credit card, Paypal. Upon delivery, the customer is required to verify the integrity of the package. In the event of visible damage to the packaging, the customer must refuse delivery by the carrier and return it to the sender. Eyesonline.it cannot guarantee that the delivery dates will be respected, since it cannot in any way affect the delivery delays due to the manufacturer and / or the shipping company or to causes of force majeure. Delays in delivery therefore do not constitute grounds for withdrawal from the contract. Return shipments of goods that could not be delivered due to an error not committed by us will be returned to the recipient only upon payment of the additional shipping costs. The goods remain the property of eyesonline.it until full payment.

6. RIGHT TO REPLACEMENT AND RETURN

The main objective of eyesonline.it is customer satisfaction, therefore, regardless of the law that protects the buyer from the right of withdrawal, (provided for by Legislative Decree 185/1999 directive 97/7 / CE), we are at your disposal to resolve any dissatisfaction with you.

The customer has 14 days from the date of delivery of the goods to replace or return the goods received. This right applies to return shipments with original packaging intact and suitable for resale of the product. The following products are excluded from the right of replacement: boxes and containers of contact lenses or packaging that have been opened, colored contact lenses, interchangeable lenses, special lenses (e.g. toric lenses, multifocal lenses) unless it is of defective or damaged goods. Shipments, sufficiently franked, must absolutely be accompanied by a letter explaining the reasons for the return and a copy of the receipt.

Send return shipments to the address indicated on the invoice. In order to obtain the direct replacement of a product by the maker.

Please send us the complained products. The payment of the refund amount is made by payment into a bank account. Therefore, please send us the complete IBAN together with the return. Damaged shipments must not be accepted and must be reported promptly to the transport company and to eyesonline.it

7. LIABILITY AND RIGHT TO DAMAGES

Eyesonline.it assumes no responsibility for damage to health resulting from the use of contact lenses or from the use of products for cleaning and maintaining lenses, cosmetic products and accessories. The customer must only order contact lenses that have been adapted correctly in the past by a specialist (ophthalmologist - optometrist) and were worn without finding any tolerability problems. Damage caused by inappropriate fitting of lenses cannot be claimed. For this reason, we start from the assumption that the customer regularly undergoes eye check-ups at an optometrist specialized in contact lenses.

Compensation for damages is limited to the amount of the price of the product. Although checks are carried out, eyesonline.it does not assume any responsibility for the information contained on the websites linked via links to the company page. The content and updating of sites through links and / or web pages of affiliate partners are solely responsible managers of the same.

8. DATA PROTECTION AND SECURITY

Customer data is used only and exclusively to correctly carry out orders. Personal data may be used for internal advertising and information e-mails. You can delete personal data stored or unsubscribe from the mailing list of e-mail information at any time. It is not expected that the data will be delivered to third parties except for the purpose of carrying out the payment procedure.

9. PRODUCT ILLUSTRATIONS / PRODUCT INFORMATION

In some cases, the illustrations of the products may differ from the appearance of the products delivered. However, we are happy to publish constantly updated product illustrations on the site. Product information is provided by the manufacturer. We do not therefore accept no liability for product information provided. Except for printing errors and omissions.

10. VALIDITY AND EFFECTIVENESS

If individual clauses of these general conditions of sale prove to be ineffective, this does not in any way affect the validity of the other points contained therein. We take no responsibility for any printing errors. Subject to changes.

11. JURISDICTION

For all disputes that may arise, the jurisdiction is the one where the company is based (Pesaro). All legal and commercial relations are subject to Italian law.

Eyesonline reserves the right to modify the general conditions at any time, the changes will be effective from the moment of their publication on eyesonline.it, without prejudice to their application only to sales concluded after such publication.